Celebrating the 2024 CX Buyer Hero Award Winners 


The time of yr, when Cisco clients and companions converge for every week at Cisco Dwell, has come once more! That is additionally a time for Cisco Buyer Expertise (CX) to have fun the successes of our clients publicly with the Cisco CX Buyer Hero Awards. I’m at all times excited to acknowledge our CX Buyer Hero Award winners, and much more so when our clients’ achievements develop into an increasing number of spectacular every year, all whereas constructing a greater future with assist from the Cisco Buyer Expertise (CX) crew.

Yesterday, we introduced our Cisco CX Buyer Hero Awards to seven excellent EMEA clients who demonstrated excellence in a selected class. These clients had been chosen from a big pool of nominations throughout a number of industries.

Now let’s reveal the winners!

CX Buyer Hero of the Yr: Saudi Telecom

The CX Buyer Hero of the Yr is the highest award, for the shopper who has achieved probably the most spectacular outcomes via collaboration with Cisco CX. Saudi Telecom (stc) is a number one service supplier within the EMEA area, with a global presence in 34 nations serving greater than 20 million clients. The corporate was among the many first within the area to launch 5G networks and was thought-about one of many quickest in deploying 5G networks globally. As a part of their digital transformation technique, stc partnered with Cisco to reinforce their present transformational tasks and co-develop new industry-leading initiatives. Working collectively, stc and Cisco CX have elevated agility, digitized, improved finish buyer expertise, and bolstered cybersecurity risk capabilities. stc innovation continues to set the bar for a lot of different service suppliers.

Please be a part of us in congratulating stc!

Digital Transformation Trailblazer: HSBC

The Digital Transformation award highlights a buyer that has achieved spectacular outcomes with digital transformation via a partnership with Cisco CX. HSBC is without doubt one of the world’s largest banking and monetary companies organisations, with workplaces in 62 nations and territories. HSBC is innovating at pace and scale – via its Imaginative and prescient 27 expertise technique – to ship digital-first banking for its clients throughout its international community. Our hero Petek Ergul, Managing Director, World Head of CTO Service Administration at HSBC, has partnered with Cisco on a 2-year agile transformation program which is driving automation throughout the enterprise, leading to diminished prices and contributing to HSBC’s expertise targets.

Please be a part of us in congratulating HSBC!

Cybersecurity Excellence Award: O2 Czech Republic

This award acknowledges a buyer that has strengthened its safety posture to proactively defend and defend its IT infrastructure, via partnership with Cisco CX. O2 Czech Republic is the most important supplier of telecommunications companies within the Czech market. At the moment, it operates virtually eight million cell and glued traces, making it one of many main suppliers of absolutely convergent companies in Europe. Our hero Petr Havíček, Senior Community Specialist at O2 Czech Republic, and his crew partnered with Cisco to strengthen cybersecurity capabilities, configurations, and foundations. Because of this, community reliability has strengthened, enhancing the tip buyer expertise. O2 has additionally realized time financial savings and improved operational expertise.

Please be a part of us in congratulating O2 Czech Republic!

Distinctive Innovation Award: adidas

The Innovation Award celebrates a buyer that has achieved wonderful improvements via collaboration with Cisco CX. The most important sportswear producer in Europe, adidas sells its merchandise in additional than 160 nations via their roughly 2,000 retail shops unfold throughout three important segments, 15,000 mono-branded franchise shops, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, together with its big companion ecosystem, created a extremely advanced surroundings. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to enhance visibility into {hardware} and software program lifecycle for greater than 20,000 gadgets via CX Cloud. As well as, the adidas and CX groups labored collectively to implement Catalyst Middle as a part of the adidas community automation technique. Now, with higher visibility into their property, the adidas crew could be extra proactive to function their IT community automated and extra environment friendly.

Please be a part of us in congratulating adidas!

Operational Excellence: H&M

This award recognises a buyer that’s innovating via the usage of Cisco Success Tracks/CX Cloud and has achieved tangible enhancements consequently. H&M Group is a world trend and design firm with over 4,700 shops in 76 markets and 56 on-line markets. H&M’s international networking crew has two major focus areas: effectivity and data-driven resolution making. Our hero Anders Baer, World Networking Lead for H&M, and his crew, needed to enhance the method for managing and monitoring their community property, with a specific emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to speed up their utilization and adoption of CX Cloud and achieve early entry to new CX Cloud options. Because of this, they now have a transparent view of their international put in base and may proactively keep on prime of any safety threats that would probably put their international community (retail, warehouses, and workplaces) in danger.

Please be a part of us in congratulating H&M!

Excellent Automation: Du Telecom

This award celebrates a buyer who has joined forces with Cisco CX to dramatically rework IT operations via automation. Du Telecom, one of many two fundamental telecom operators within the United Arab Emirates, launched into an automation journey with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Transport Community Planning at Du, and her crew, partnered with Cisco CX to make sure operational effectivity and efficient administration of the supply of greater than 40 automation use circumstances. By Cisco’s automation companies, Du has achieved outstanding outcomes, together with improved operational effectivity, diminished service supply instances, and diminished dangers related to handbook processes. Community reliability has additionally improved, resulting in fewer community incidents and larger buyer satisfaction.

Please be a part of us in congratulating Du Telecom!

Sustainability Excellence: Expo Metropolis Dubai

The Sustainability award acknowledges a buyer reaching their sustainability targets via working with Cisco CX. Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. COP summits are usually constructed on a greenfield due to their distinctive necessities for sturdy, seamless, and safe networks. Expo needed to reuse the prevailing community infrastructure to point out dedication to a sustainable answer. Our hero Eman Al Awadhi, Vice President of Community and Cyber Safety at Expo Metropolis Dubai, and her crew partnered with Cisco CX for the design, implementation and community operations of the total COP28 community (based mostly on the prevailing Expo Metropolis community) protecting WIFI, Core, SDA and cybersecurity, efficiently repurposing and using greater than 90% of the prevailing community infrastructure.

Please be a part of us in congratulating Expo Metropolis Dubai!

Celebrating Our Heroes

The CX Buyer Hero Awards acknowledge the unbelievable work our clients are reaching of their industries, have fun their excellence, and encourage others with their success. We thank our EMEA 2024 winners for his or her continued help and partnership with Cisco CX, and we’re trying ahead to seeing what else could be completed collectively.

To discover extra CX buyer hero tales, go to our Buyer Tales Index – a library of tales highlighting how Cisco companies clients are reworking and innovating to drive influence of their organizations and internationally.

See a few of our most up-to-date tales right here:

  • Coles– Efficiently serving to to make sure a steady and proactive community surroundings at Coles.
  • Aerolineas Argentinas– Elevated visibility to proactively handle and safe the community at main Argentinian Airline
  • BT– Automating and delivering new buildings quicker and enabling hybrid working at UK service supplier.

In case you are concerned about sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We’d like to showcase you! Keep tuned and comply with @CiscoCX on Twitter for extra CX updates!

Don’t have a narrative to inform simply but? We may also help you construct it, proper alongside together with your community!

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